en

Questions/ Answers

Do you have any questions about an order, an item or our shop ?

Our team answer your questions...

Your most frequent questions

My account

How can I access my personal information ?

You can access and change your password, email, addresses in your account by choosing  «My personal information »

What should I do if I forgot my password ? 

If you have forgotten your password, just follow the instructions at « Forgot password » in your Login section. 

How can I make an order if I don’t have an account ? 

You can always make an order with the « guest » status. Subscribing will allow you to use different services such as return requests for an exchange or refund, keep your addresses registered or follow your orders. 

How can I subscribe to the Newsletter ? 

You can leave us your email address in the end of the welcome page or if you have an account, go to the page My personal information and subscribe to the newsletter. 

How can I unsubscribe from the Newsletter ? 

Simply click on the "Unsubscribe" link provided for this purpose in our newsletter emails or contact us directly so that we can unsubscribe you on our back office system.

I want to delete my account, what to do ? 

Our customer service is at your disposal to do so. You can find our contact information on the contact us page accessible from the homepage.

My orders

How can I find a product or reference ? 

You can search for a product or fabric through the Menu on the left the Majestic Filatures Website. If you have the name or the reference of the product you are looking for, you can also use the search bar. 

How can I know that you received my order ? 

Once your order has gone through, you will receive an email with its confirmation. 

Is it possible to cancel or change an order ? 

To guarantee a fast delivery, your order is sent directly to our logistics for the preparation of your package. You can’t cancel or change it.

However, if you no longer wish to receive your order, you have the option of refusing your parcel upon delivery. The package would then be returned to us.

You can contact the customer services through the form on the page “Contact us” or by phone call at +33 (0)9 71 00 33 41 from Mondays to Thursdays from 9h to 13h – 14h to 18h and to 17h on Fridays. 

I have a voucher / coupon code, how can I use it ? 

To use your coupon code, simply enter it when confirming your shopping cart, in the box reserved for this purpose "You have a voucher", above the Total Price, then click on "add". You can also copy / paste the coupon code to avoid typing errors.

Once the code has been entered and added, the total amount of your shopping cart is automatically recalculated with your reduction.

The welcome coupon codes for the registration to the newsletter are not cumulative with current discounts such as Sales or Private Sales.

When will I receive my order ? 

Following your order confirmation, your package will be prepared within two working days. Orders are prepared Monday to Friday, excluding public holidays.

This delay may be extended during sales or other exclusive offers, not excluding delivery delays from our transport partners.

How can I follow my order ? 

Once your order has been shipped, you will receive an email with its tracking number. 

You can follow the progress of your order at any time, in the “My order history” section in your account area.

In this section, you will find the details of your orders with their status, parcel tracking numbers and you will be able to print your invoices.

Returns and exchanges

How can I return an article ? 

The return is possible up to 14 days after you have received your order.

Go to your customer account and chose "My order history" in our website menu at your customer space. When selecting your order, you can choose the pieces you want to send back by clicking on the spaces specified. Once your request has been approved, a return slip will be available to you in the section My returns

Our packaging is reusable thanks to its second self-adhesive strip which allows you to close the box. You can therefore put the items to be returned there as well as the return slip that you have printed. As specified in our GENERAL SALES TERMS AND CONDITIONS, the return costs are your responsibility and we advise you to send your return package with a postal tracking solution such as Colissimo for example.

Once your package has been received and validated by our logistics, we will refund you within 14 working days on the bank card used to pay for your order.

Is it possible to exchange an article ?

It is possible to request an exchange with your return. It has to be a standard exchange (same article of a different size or color). You can choose “exchange” through the Menu in the return form page and specify in the comments area the size or color that you would like. 

Once your return package has been received and approved by our logistics, we will proceed to the exchange according to the article’s availability in stock. 

Can I exchange an article in store ? 

It is possible to make a return at a MAJESTIC FILATURES store* for a standard exchange (same article of a different size or color) or an article of a higher value.

When you request your return online, please specify the store you would like to go (you can choose a store on the page Our stores"). Once your return request is accepted by our Customer Service, you can go to the store MAJESTIC FILATURES with your invoice and return slip.

The chosen store will be informed of your arrival and our sales team will be at your disposal to help you find your item in the right size or color.

*Only in MAJESTIC FILATURES stores in France and Luxembourg.

When will I receive my refund ? 

Once your package has been received and approved by our logistics, we will proceed with the refund within the following 14 days on the bank card that was used to pay for your order. You will receive an email with its confirmation. 

Can I get a refund at a store ? 

For the moment it isn’t possible to get a refund from an e-commerce order at a MAJESTIC FILATURES store. 



Confidentiality and security

How do you manage the cookies ? 

We invite you to check the «CGV» page. 

Is my personal information confidentiality guarantee ?  

We assure you your personal information confidentiality. We invite you to check the «CGV» page.

Customer services

How can I contact the Customer services ?

You can contact the customer services through the form on the page “Contact us” or by phone call at +33 (0)9 71 00 33 41 from Mondays to Thursdays from 9h to 13h – 14 to 18h and to 17h on Fridays.

Hello

Majestic Filatures collects information about your visit using cookies to improve your experience on the site. By continuing to browse our site, you consent to the use of these cookies. (En savoir plus)